Cancellation and transfer policy for training camps
Our cancellation and transfer policy for all training camps at Active at Altitude is as follows:
For all our camps starting in 2020, we are able to offer unique incident coverage for our runners as part of the registration process. For a relatively small premium, you can choose to protect your investment and have peace of mind in the event of illness or injury, military or jury duty, family emergencies, or work travel conflict that could prevent you from attending the camp you have registered for. This exciting program has been arranged by Race Roster, and provided by RegShield. See work details on terms and conditions here.
With this cover in place, we encourage attendees to make a claim if the reason for cancellation falls within the coverage guidelines. If for any reason you didn’t choose to add the insurance cover, or are not able to make a claim, we will look at each cancellation on a case by case basis. Where possible we will attempt to fill your spot, however this may not always be possible. If you do cancel your place within one month of camp date, we will not be able to issue a refund to you unless we are able to fill your place before the camp starts.
Transfer to another camp – if you decide that you wish to transfer to another camp in the same year, we can apply any payments made to the next camp. There may be a transfer fee depending on when you decide to transfer and the possibility of finding someone else to secure your place in the camp you originally registered for.
If you cancel your place at an earlier camp in one calendar year, the deposit can be carried over to a camp for the following year. There may be a transfer fee depending on when you decide to transfer and the possibility of finding someone else to secure your place in the camp you originally registered for. If you then cancel your place your deposit is not refundable.
We will always do our best to work with your situation if circumstances should change and you do wish to cancel your place at one of our camps. Of course we hope that the need to cancel never arises!
This page last updated October 2020.